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Sales Conditions

How to buy:
  • Filling in our online form.
  • By phone, customer service is available during office time at the following number:
    0039 (italy international prefix) 080 3026530, 0039 080 43730893; or in case of urgency at the 0039 3356614789.
  • In our shops located in Santeramo in Colle(Bari), Via Padre Annibale di Francia, 31; due to privacy problems we receive only by appointment.
In your messages always write the following data:
  • First name, Surname and/or Company name inclusive of VAT number in case of invoice request
  • Address of delivery and/or invoicing
  • Telephone number
  • Product code
  • Product description
  • Quantity
Privacy Policy
We inform you that your personal data will be processed as stated by Article of the Italian Law D.Lgs. 196/2003 on personal data security. It's your right, however, have them altered or deleted, in particular, should they be inaccurate, in accordance with the above mentioned law.

We use the information you provide about yourself only to complete the transaction for which the information is intended. Such transactions may include: administering a service, such as email; completing an order; shipping a product; replying to support requests; or contacting you.

We do not share this information with outside parties without your permission except to the extent that is necessary to administer the services we offer our Clients or to comply in responding to court orders or other legal proceedings.


Shipping
The delivery of goods will be, according to your choice, via:
express courier with a charge of € 90.00 - 140.00, for transport expenses, depends on country or ems (international mail) with a charge of € 40.00 for mailing expenses.


Payment
insured countersign, western union or wire transfer with a charge of €90.00 -140.00 for express courier shipment and € 40 for ems shipment.

Some equipment orders may require extra fees due to their size, weight etc. We will provide a high level of effort to dispatch your equipment on time. Responsibility for the goods passes to the buyer once the goods have been passed to the carrier. Insurance liability is therefore that of the buyer.



Guarantee
We guarantee our products are free from defects. In case you receive defective products you have to inform us as soon as possible, and in any case within ten (10) days, via registered letter with return receipt and we will replace the product or issue a refund.


Right of Withdrawal
As stated by the Italian Legislative Decree No 185/1999, you have the right to withdraw from the sale agreement without penalties and without giving any explanation within ten (10) working days from the receipt of the goods. All you have to do is to inform us of your intention to withdraw from contract (indicating how you desire to be reimbursed) with registered letter with return receipt. Within the same term you can also send a telegram or a telefax as long as you provide to send confirmation via registered letter with return receipt within the subsequent 48 hours. Within the same term you have to return the goods, at your expenses and under your responsibility, in perfect condition. We will reimburse the money as soon as we have received the goods and checked that they are in perfect condition.

Address
Endoacustica srl
Via Umberto Terracini, 47
70029 Santeramo in Colle (BA)
VAT number: IT06836020724
ITALY
tel. 0039 080 3026530
tel. 0039 080 43730893
fax 0039 080 40731187
Skype: endoacustica



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Fax: +39 080 40731187
Management: +39 080 3026530


The customer is responsible for the knowledge of the laws that rule the use of these devices in his country.

ENDOACUSTICA DECLINES ANY RESPONSIBILITY FOR ILLEGAL USE OF THESE DEVICES.

WARNING! Using surveillance devices, intercepting and/or recording audio conversations, without the consent of all the parties involved might be illegal in your country. Check local laws before using our spyphones.






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